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Employment Opportunities

Account Coordinator Position

4/10/2024

To apply, email your resume and cover letter to suzanne@bcsi.org. This is a Full-Time hourly position.

POSITION: Account Coordinator
REPORTS TO: Executive Director
LEVEL/STATUS: Full-Time 36-40 hours/week, Non-exempt
SUPERVISES: N/A
SALARY: $21-24/hour DOE

PURPOSE: Birch Community Services, Inc. (BCS) mission is to build a financially stable community by providing education, food, and nurturing accountability. The successful Account Coordinator will work graciously with others, both independently and on a team. They will manage communications with participants, volunteers, and other nonprofit agencies with excellent written communication and arithmetic skills. The candidate should be detail oriented and have the ability to problem solve and think critically. 

Above all else, embrace and internalize BCS’ cultural values to best direct our efforts to serve
our participants.

  • Relationship-Focused. We create value for others in a supportive community that fosters inclusiveness, true belonging, and acceptance.
  • Respect and Integrity. We model a culture of honesty, grace, and dependability.
  • Teachable. We promote combining self-awareness, ambition, curiosity, and guidance in striving toward growth through success and challenges. 
  • Gratitude. We express appreciation for the opportunities provided and the benefit of our community. 
  • Safety. We empower responsibility to take a knowledgeable, deliberate, and mindful approach to a holistically safe environment. 
  • Solution-Oriented. We encourage a community that works humbly and collaboratively to provide creative strategies to problem-solving. 
  • Celebration. We pause to reflect on successes and setbacks and rejoice in our collective growth.

Full Time Position

  • Monday 8:30 am – 6:30 pm
  • Wednesday 8:30 am – 5:30 pm
  • Thursday 8:30 am – 3:00 pm
    Friday: 8:30 am – 5:30 pm

KEY RESPONSIBILITIES include the following. Other duties may be assigned. 

Job Responsibilities:

  • Be an integral part of the office team to ensure the Birch Community Services office is operating efficiently and smoothly, with coordination between employees, participants, and volunteers.
  • Responsible for assisting all departments in accomplishing their administrative needs.
  • This position will also cooperatively manage the flow of the front office, which includes greeting guests, answering phones, and responding to requests internally and externally.
  • The employee will handle ordering and controlling office inventory.
  • Maintain online subscriptions such as MailChimp, SignUp Genius, Office, etc. 
  • Assist in onboarding new employees.
  • Update the info screen with office information.
  • Perform other related duties as assigned.

Your Experience & Skills:

  • Associate degree preferred, but experience and/or other training/certification may be substituted for the education.
  • Minimum two years of customer service experience, preferably in the technology field.
  • Proficient in Microsoft Office suite.
  • Experience with managing schedules and meeting planning.
  • Comfort with a fast-paced environment.
  • Effective verbal and written communication skills.
  • Positive and welcoming attitude.
  • Professional with excellent customer service skills.
  • Strong organizational and time management skills.
  • Ability to prioritize and delegate, when necessary.
  • Ability to work independently at times.
  • Excels at multi-tasking.
  • Ability to work with others from a variety of backgrounds and cultures.
  • Strong problem-solving skills.
  • Ability to uphold organizational values.
  • Preferably fluent in Spanish

COMMUNICATIONS 

  • Google Suite, Mail Chimp, Sign Up Genius, Form Assembly, Calendly
  • Responding to requests both internally and externally
  • Maintain online subscriptions
  • Help onboard new employees
  • SalesForce

BENEFITS:

  • Paid vacation – Starting at 3 weeks; after 5 years adding one more day per year on your anniversary (with a max of 5 weeks)
  • Paid sick time – 5 days per year
  • Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
  • Participation in an FSA plan after 60 days of employment
  • Participation as a shopping employee; each employee pays the monthly service fee but can access extra groceries as needed.
  • Yearly paid Costco membership
  • Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
  • Yearly bonus

QUALIFICATIONS:
Requirements

  • Knowledge of and commitment to the mission of Birch Community Services
  • Exceptional communication and interpersonal skills, both verbal and written
  • Highly organized, able to juggle multiple priorities, take initiative and work in a team approach
  • Flexible, energetic, creative and detail oriented
  • Proactive problem solver
  • Ability to multitask in a dynamic, fast-paced environment with composure
  • Diplomatic and refined conflict management skills
  • Skill with Microsoft Office

Preferences

  • Experience with a CRM program (like Salesforce)
  • Experience with developing statistical reports
  • Bilingual in Spanish

Warehouse Supervisor Position

3/4/2024

To apply, email your resume and cover letter to Andrew Rowlett, Andrew@birchcommunityservices.org, or call (503) 251-8860 for details. This is a Full-time hourly position.

POSITION: Warehouse Supervisor Position
REPORTS TO: Operations Manager
LEVEL/STATUS: Full-Time
SALARY: $25-30/hr. DOE
Applications will only be considered with resume AND cover letter sent to andrew@bcsi.org

Full time hours:
Monday: 9:00 am to approximately 6:00 pm.
Tuesday: 9:00 am to approximately 6:00 pm.
Wednesday: 9:00 am to approximately 6:00 pm.
Thursday: 9:00 am to approximately 4:00 pm.
Friday: 9:00 am to approximately 6:00 pm.

Do you love problem solving and working with people? Birch Community Services is seeking an
individual who demonstrates all seven of our cultural values, is aligned with Birch Community
Services’ vision and mission, and wants to help propel our warehouse team forward by fostering
teamwork, utilizing participant volunteers to their full potential, and finding big picture solutions
to day-to-day inventory challenges. 

Above all else, embrace and internalize BCS’ cultural values to best direct our efforts to serve
our participants.
Relationship-Focused. We create value for others in a supportive community that fosters inclusiveness, true belonging, and acceptance.
Respect and Integrity. We model a culture of honesty, grace, and dependability.
Teachable. We promote combining self-awareness, ambition, curiosity, and guidance in striving toward growth through success and challenges. 
Gratitude. We express appreciation for the opportunities provided and the benefit of our community. 
Safety. We empower responsibility to take a knowledgeable, deliberate, and mindful approach to a holistically safe environment. 
Solution-Oriented. We encourage a community that works humbly and collaboratively to provide creative strategies to problem-solving. 
Celebration. We pause to reflect on successes and setbacks and rejoice in our collective growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.

Job Description: As a Warehouse Supervisor, you will play a pivotal role in managing the day-to-day operations of the warehouse staff and the shopping floor. We are seeking an experienced and detail-oriented individual to join our team. The Warehouse Supervisor will be responsible for overseeing and enhancing the participant experience on the shopping floor and is particularly skilled at managing and communicating with people. Warehouse supervision experience is required. Your primary responsibilities will include:
Customer Service:

  • Train and supervise warehouse staff to provide excellent customer service.
  • Address staff and participant inquiries, concerns, and requests promptly and professionally.
  • Oversee and assist shopping agencies.

Staff Supervision:

  • Manage and lead a team of warehouse associates, utilizing excellent people management skills.
  • Create and maintain a positive and collaborative work environment.
  • Collaborate with the warehouse team and Facilities Manager to address any safety concerns promptly.
  • Monitor Warehouse Associates to ensure safety procedures are being followed when operating forklifts and machinery.

Volunteer Coordinator:

  • Appropriate management (with grace) of numerous untrained volunteers.
  • Manage and direct volunteers to Warehouse Associates.
  • Foster a safe and purposeful environment for all volunteers.

Floor Organization and Presentation:

  • Self-motivated to address warehouse needs in appropriate time frames.
  • Ensure that the shopping floor is safe, organized, clean, and visually appealing at all times.
  • Implement and maintain shopping standard operating procedures to showcase products effectively.

Inventory Management:

  • Monitor inventory levels, record keeping, and coordinate with the warehouse team to restock products as needed.
  • Implement strategies to minimize product overstock and loss.
  • Ensure inventory and storage areas are clean and maintained.

Flexibility and Substitution:

  • Willingness to fill in as a substitute where needed, including covering shifts for Warehouse Associates, or assisting in other departments as required.
  • Be available to pick up donations with our truck fleet when needed.

Communication:

  • Maintain clear communication with all stakeholders including warehouse team, office personnel, Facilities Manager, and Operations Manager
  •  Provide regular reports on staff performance, shopping floor performance, and
    key metrics.
  • Reflect and report on BCS’ successes and setbacks fostering an environment of collective growth and gratitude.

People Management Skills:

  • Demonstrate excellent people management skills, including leadership, motivation, and conflict resolution.
  • Demonstrate a solution oriented, teachable, relationship focused attitude at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: College degree or equivalent experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide. Proven working experience in warehouse employee supervision and operations. Valid driver’s license with clean driving record.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, and crouch. The employee must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move more than 30 pounds.

BENEFITS:

  • Paid vacation – Starting at 3 weeks, adding one more day per year on your anniversary (starting after 5 years and with a max of 5 weeks)
  • Paid sick time – 5 days per year
  • Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
  • Participation in an FSA plan after 60 days of employment
  • Participation as a shopping employee; each employee pays the monthly service fee but can access extra groceries as needed.
  • Yearly paid Costco membership
  • Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
  • Yearly bonus

Warehouse Cooler Associate

3/20/2024

To apply, email your resume and cover letter to Andrew Rowlett, Andrew@birchcommunityservices.org, or call (503) 251-8860 for details. This is a Full-time hourly position.

POSITION: Warehouse Cooler Associate
REPORTS TO: Operations Manager
LEVEL/STATUS: Full-Time
SALARY: $18-22/hr, DOE
Send your resume AND cover letter to andrew@bcsi.org.

In general, Warehouse Cooler Associate is responsible for intake, organization, and distribution of refrigerated donated products.  Responsible for ensuring that warehouse safety and maintenance processes are maintained.

 
Full-Time Hours:
Monday:  8:00 am to approximately 3:00 pm.
Tuesday: 10:00 am to approximately 8:30 pm.
Wednesday:  8:00 am to approximately 3:00 pm.
Thursday: 10:00 am to approximately 3:00 pm
Friday:  8:00 am to approximately 3:00 pm.
 
Warehouse Duties

Refrigerated Areas

  • In general, responsible for the intake, organization, and distribution of refrigerated goods.
  • Self-motivated to address warehouse needs in appropriate time frames.
  • Assure all refrigerators and freezers are in good running order.
  • Orderly organization of warehouse space, and regular cleaning procedures.
  • Inventory control and record keeping, in alliance with other BCS employees.
  • Forklift and electric pallet jack operation.
  • Management of safety procedures and record keeping, in alliance with other BCS employees.
  • Appropriate management (with grace) of numerous untrained volunteers.

Shopping

  • Coordinate volunteers to keep the shopping floor clean and orderly, especially in tune with safety issues (wet floors, loose shrink wrap, etc.)
  • Have volunteers sort Resers, Alpenrose, KeHE, Provvista, etc.
  • Maintain the condition and stock of the deli shelves equally distributing items through out the entire shopping day (ESPECIALLY the last hour of shopping).
  • Distribute product in Gracie and BOB periodically throughout the day to maintain equal amounts for all shoppers.
  • Organize product received that day and stock it into racking.
  • Maintain quantities and neatness of refrigerated goods on the floor.
  • Restock 10 door and 9 door freezers as needed.
  • Sort through any mixed pallets received to ensure proper placement (refrigerated, frozen, and dry.)

Clean-up

  • Decide which product to restock on the floor and communicate with volunteers how to organize it, leaving space for the possibility of intake of new items on non-shopping days.
  • Decide the quality on remaining produce giving it to the animal farmers or restocking it into BOB.
  • Move frozen product from BOB back into Rico (drive-in freezer).
  • Make sure 10 door and 9 door freezer are full and restock if not.
  • Direct volunteers in clean-up (sweeping, mopping, garbage, etc.)

The Rest of the Warehouse:
General

  • Share the responsibility for the overall condition of the warehouse with warehouse team. Coordinate the organizational strategies for the intake and storage of the product.
  • Coordinate with the warehouse team and share the responsibility of communicating with the volunteers as well as ensuring that all product that is received is appropriately weighed, stored, and/or distributed.
  • Maintain an OSHA-approved safety program that will cover the safety of the whole warehouse.

Shopping Time

  • During shopping time, help put away the product that we have received that day.
  • Maintain the organization of the empty pallets and return crates.
  • Help with restocking any items in Gracie and BOB that need restocked during the day.

Clean-up

  • Make sure the warehouse is secure at the end of the night.
  • Coordinate the loading of animal farmers.
  • Do the ‘walk-through’ at the end of the clean-up process before locking up, to determine nothing has been left undone, gated area is locked, and all doors are locked.

Odds and Ends

  • Coordinate any recycling that needs to be picked up.
  • Work with warehouse team on the recycling of pallets, being available to load pallet trucks when they come for pickups.
  • Responsible for organizing and implementing the overall plan for inventory with the Operations Manager. We usually discuss the plan and begin weighing the racking in late July or early August for the inventory which takes place on or
    around October 31st.
  • Every six months (February and August) coordinate with Operations Manager on a full fire drill.

BENEFITS:

  • Paid vacation – Starting at 3 weeks, adding one more day per year on your anniversary (starting after 5 years and with a max of 5 weeks)
  • Paid sick time – 5 days per year
  • Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
  • Participation in an FSA plan after 60 days of employment
  • Participation as a shopping employee; each employee pays the monthly service fee but can access extra groceries as needed.
  • Yearly paid Costco membership
  • Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
  • Yearly bonus

No other openings at this time.

If you would like us to keep your resume on file, you may send it to info@bcsi.org