Office Assistant/Driver Dispatch


Must submit COVER LETTER and RESUME to to be considered.


Birch Community Services, Inc.

17780 NE San Rafael, Portland, OR 97230


Reports to Suzanne Birch, Executive Director

Hours: Part-time; Monday, Wednesday, and Friday: 8:30am – 6:00pm


Essential Duties and Responsibilities:


  • Responsible for scheduling volunteer pick-ups and communicating schedule to Operations Manager.
  • Schedule volunteer drivers for donation pick-ups; find substitutes as needed and follow-up on missed donation pick-ups daily.
  • General reception; answering questions at the front desk; assist volunteers logging volunteer time.
  • Answer phone as needed, along with other staff members.
  • Take payments as needed, post to SalesForce.
  • Check in volunteer shoppers at 12:15pm; cover check in desk as needed.
  • Cover volunteer shoppers meet and greet time prior to shopping (12:30pm).
  • Agency Responsibilities:
    • Agency check-in (10:15 to 10:30am)
    • Name tags/barcodes
    • Create new accounts/yearly updates
    • Packets/forms updated and copied
    • Boot requests reviewed and passed to Suzanne for approval
  • Maintain and update SalesForce with:
    • Regular/New Drivers and enter under ‘Affiliate Contacts’
    • New Donors
  • Assist with new individual and/or group volunteer orientation.
  • General entering & filing of completed Agency Boot Request forms and participant boot cards.
  • Run “Product Donations Today” report for Andrew; follow up with missed pickups.
  • Edit MailChimp weekly email for driver needs. Advertise substitute pickups in purple.


  • Check for New Donors, create New Donor accounts.
  • Harvest e-Log (Preferably Monday).


  • Submit a report for the incoming product received for the month to (the book keeper).
  • Donation reports to business owners (i.e. 7-11, Harry’s, Costco) as requested.
  • Staff Meeting Friday — Prepare safety assist print-offs/take minutes.


  • Annual YTD Product report for the FY (Suzanne and Helen Beseda, the bookkeeper).
  • Annual incoming product received for the year to Ravinder & Mr. Usman.
  • Assist with entering CTV forms.

Additional Duties:

  • Assist office staff with creation and editing of various SalesForce reports, Excel, and Word documents.
  • Assist in the entering of new participant families as needed.
  • Help contact and coordinate special item pick-ups with warehouse staff.
  • Other duties as needed.

Qualifications: To perform this job successfully, an individual must be able to take initiative and perform duties without constant supervision within scope of responsibilities. Personal traits: enthusiasm, integrity, reliability, resourcefulness, strong work ethic, common sense, initiative and sense of humor.

Able to work and function effectively in a constantly changing environment. Capable of readily grasping and implementing such changes.

Must be able to function in a cooperative team environment and make positive contributions. Must be able to interpret instructions and communicate well. Knows how the work affects other areas of the team.

Education and/or Experience: Highschool diploma or GED. Knowledge of Microsoft Suites required, and knowledge of SalesForce database is preferred. Skills assessment and/or personality test may be requested.


Office Assistant/Driver Dispatch Description

Warehouse Facilities Worker


Must submit COVER LETTER and RESUME to be considered.


Birch Community Services, Inc.

17780 NE San Rafael, Portland, OR 97230


Contact: Andrew Rowlett,

Full-time position; potential for advancement



Above all else, embrace and internalize BCS’ guiding principles to best direct value creation for our participants.


In general, responsible for intake, organization, and distribution of donated non-refrigerated product. Responsible for ensuring that warehouse safety and maintenance processes are maintained.


Full time hours:

Monday: 8:00 am to approximately 8:00 pm.

Tuesday: 8:00 am to approximately 2:00 pm.

Wednesday: 8:00 am to approximately 8:00 pm.

Friday: 8:00 am to approximately 6:30 pm.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Warehouse Duties


Non-Refrigerated Areas

  • Self-motivated to address warehouse needs in appropriate time frames.
  • Orderly organization of warehouse space, and regular cleaning procedures.
  • Inventory control and record keeping, in alliance with other BCS employees.
  • Forklift and electric pallet jack operation.
  • Management of safety procedures and record keeping, in alliance with other BCS employees.
  • Appropriate management (with grace J) of numerous untrained volunteers.
  • Driving to pick up product as necessary in BCS trucks.
  • Interaction and servicing of other agencies and their representatives.
  • Development of relationships with donors, in coordination with Operation Manager.


Facilities Duties


  • Maintain the safe operation of all warehouse equipment and vehicle fleet, in coordination with Operations Manager.
  • Maintain schedules for preventative maintenance and ensure that facilities are inspected regularly to identify current and potential maintenance needs.
  • Oversee maintenance of accurate records of the condition of HVAC, plumbing, electrical, mechanical, structural and other essential facilities and equipment.
  • In coordination with the Operations Manager, assist in the continued development and implementation of policies and SOPs that provide clear standards and drive accountability in the cleanliness and safety of BCS facilities.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE: College degree or equivalent experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide. Proven working experience in warehouse maintenance and operations. Valid driver’s license with clean driving record.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, and crouch. The employee must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move more than 30 pounds.


Benefits include paid medical, two weeks vacation and one week of sick pay per year.


Please send resume and cover letter. Applications without a cover letter will not be considered. Thank you!


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Warehouse Facilities Worker Description